Online support: support@smrteAppraisal.com
Offline Support: (006) 03-22799199, (006) 019-3816861.

Yes, SMRT-e Reviews provides 2 types of help to work with the system:

Video based help.

FAQ based help guide.

No, your credit card details are not stored in the system during the transaction. Every transaction is a new transaction, so it is secure.

We accept Visa and Master Cards issued all over the world. In case of other credit card we may conduct a periodical check for the identity.

\ No.

You can not return once subscribed.
For questions regarding our return policy please contact us at support@smrhrtech.com or 312-214-1100.

Yes, as SMRT E-Review comes in a licensed version the data is always secure.
The data is secured at every level, a manager can access his self reviews and of his Subordinates while an employee has the access only to his self reviews.
A manager review details cannot be accessed by other managers.
We recommend that you safeguard your login username and password just as you would for other sensitive information.

For the first three years the renewal price will be the same as the purchase price.
Further renewal price will be reviewed.

No, SMRT E-Appraisal does not support 360 degree appraisal.

Presently the system is availble in English and Arabic. Malay version of the system will be available with the next release.

Presently, the system will support all types of browser.
The optimal browser to use SMRT E-Appraisal is Internet explorer 6.0 and above.

Yes, the automatic backup routine will have a backup every week.

SMR HR Technologies Sdn Bhd owns the ownership of the product and source code.

No, the appraisal forms are standard.

Yes, the appraisal forms can be downloaded in a PDF format.

There are totally 50 system defined competencies, which are categorized under 7 types.

The lists of competencies are categorized according to their respective template.
The competency templates available in SMRT E-Appraisal are as follows:

Business

General

Management

People

Sales

Technical

Yes, it can be added through Add Custom Competency option from Competency Library.

\ There are totally 100 system defined goals, which are listed according their respective categories.

The lists of goals are displayed according to their respective category.
The goals categories available in SMRT E-Appraisal are as follows:

Administration

Corporate Service

Customer Service

Finance and Accounting

HR

IT

Management

Manufacturing

Marketing

Sales

Yes, it can be added through Add Custom Goals option from Goal Library. The Goals are based on Specific, Measurable, Achievable, Relevant and Time Bound.

Yes, you can create and publish an appraisal instantly after the sign up. It does not require any special hardware or software settings.

The payment is made through the credit card. In the registration page fill in the contact details, company details, license type and your credit card details.

You can send in your cheque or D.D drawn in favor of SMRT HR Technologies to the following address.
Suite 2A-23-1,
Block 2A Level 23, Plaza Sentral,
Jalan Stesen Sentral 5, KL Sentral,
50470 Kuala Lumpur, Malaysia
Phone No: (603) 2279 9199
Fax No. : (603) 2279 9099
Email: info@smrhrgroup.com

Yes, My Account helps you to add your company logo and the company name through Organization Settings option.

Yes, as SMRT E-Appraisal is a web based SaaS application so it can be accessed from any where.